FAQ

Shipping

How long does shipping take?


All orders will take up to one week to be processed! Once processed it may take: ♡ Canada: 3-5 business days ♡ USA: 10-18 business days ♡ International: usually ranges from 2-3 weeks but may take up to 3 months Please keep in mind that mailing services may be delayed due to Covid-19




Is there tracking on my order?


There is a shipping option for with or without tracking. If you choose Standard Shipping without tracking, there will be no reference number for your package once shipped. Once the order is shipped, I am not responsible for any lost mail and will not send free replacements or issue refunds if lost so please consider adding tracking. If you do not see any tracking options for your country during checkout but would like to add tracking, please contaced me!




When will my order be shipped?


Please allow up to one week for your order to be processed!




Do you ship internationally?


Yes! :) However, due to covid, some locations may be temporarily suspended for shipping from Canada. If you are unsure if your country is affected, you can contact me or check here: Canada Delivery Service Alerts




Are there customs or import fees?


Customs or import fees may apply depending on your country. Buyers are responsible for any fees that may apply on receiving their order.





Products

♡ Pin Grading


Standard Pins- All enamel pins are filled and polished by hand, so no pin will be 100% perfect. There is the possibility of fine scratches or dusts that are not noticeable unless closely inspected. B Grade - Minor flaws such as small specs, scratches or plating discolouration. Some imperfections may not be noticeable until closer inspection. Good choice if you are not super detail orientated and looking for a good deal! C Grade - Noticeable imperfections such as specs, scratches, discolouration or misalignment of silk printing. (some of these pins may have flaws on the main features of the pin, like the face) B and C Grade pins are imperfect but still cute and wearable! Seconds pins - There will be occasional sales on seconds which have large flaws including smudges, scratches, missing colour, wrong colour or wiggly post.




An item I want is sold out!


If an item is sold out you can contact me to see if it will return in the next shop update; however, some sold out items may not come back. If you do not want to miss an item again, consider joining our Patreon club! Patrons at any tier will get early access to shop updates.




How do I access the Patreon Exclusive Shop?


This shop is only accessible to Patreon members. You can join any tier level to gain access. The password will be renewed every few months.




What is in the Patreon Exclusive Shop?


This shop will have items from previous Patreon Happy Mail themes available for purchase. Some themes may be sold out. If there is a specific theme you are interested in and what to know if it is available you can contact me.





Orders

Do you accept returns or exchanges?


All sales are final, returns and exchanges will not be accepted!




Is there tracking on my order?


There is a shipping option for with or without tracking. If you choose Standard Shipping without tracking, there will be no reference number for your package once shipped. I am not responsible for any lost mail and will not send free replacements or issue refunds if lost so please consider adding tracking. If you do not see any tracking options for your country during checkout but would like to add tracking, please contaced me!




Can I combine my shop order with my Patreon happy mail?


No, I can not combine them due to shipping weight and confusion! Patreon happy mails include shipping and are sent as a standard letter mail, therefore I can not combine shop orders with them! Patreon happy mails are also processed and sent at the end of each month and it will create delays and complications to hold on to multiple orders! However, all items in the Patreon exclusive shop have free shipping unless checked out with another item from other sections of the shop!





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